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About ITIL® 4

Key Facts

ITIL® 4 Certification Scheme

ITIL® 4 Foundation is the pre-requisite for all the Practice Manager, Managing Professional, Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme.

ITIL® is the most widely used guidance in agile service management. It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.

*To be awarded the Practice manager designation, a candidate must achieve ITIL® MP CDS certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any practices from the Practice manager track.

**ITIL® 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL) designations.

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ITIL® Workshops

ITIL® 4 Foundation

ITIL® 4 Foundation provides the fundamentals to embed ITIL® into your day-to-day work practices.

ITIL® 4 Managing Professional Certification Stream

Obtaining a Managing Professional designation gives you the essential skills to run successful IT-enabled products and services.

The four Managing Professional modules are: Create, Deliver and Support; Drive Stakeholder Value; High-velocity IT and Direct, Plan and Improve.

ITIL® 4 Practice Manager Certification Stream

ITIL® 4’s latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.

A management practice is defined as a set of organisational resources designed for performing work or accomplishing an objective.

There are 34 ITIL® management practices in total, representing some of the most practical resources of the framework. We start with the management practices covered in the ITIL® 4 Foundation, based on the practice guides. The practices are also enriched with additional guidance on the capability model based on the ITIL® 4 maturity model.

The individual practice course  is intended for professionals that want to prove and validate their skills in specific practice areas.

ITIL® 4 Specialist: Monitor, Support and Fulfil modules:

ITIL® 4 Specialist: Plan, Implement and Control modules:

ITIL® 4 Specialist: Collaborate, Assure and Improve modules:

The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios. The combined practice course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.

There are three combined practice courses currently available:

To achieve the ITIL® 4 Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL® Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module plus the ITIL® Specialist: Create, Deliver and Support module.

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