ITIL® 4 Foundation Certification Workshop
Duration: 2-days (14 hours)
Training and certification exam price are included.
Language: English / Putonghua / Cantonese
Remote live instructor-led interactive certification training
Developer/Tester, Service Mgr/Sys Admin
Agile Service Management
ITIL® 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
This certification introduces you to the key concepts of ITIL® 4, equipping you with an understanding of the ITIL® framework and its guiding principles. You will learn the four dimensions of service management and how to apply it in real life. In addition, you will understand how some of the key concepts in Agile, DevOps and Lean can be applied within the ITIL® framework, allowing you to create value with customers and other stakeholders in products and services. Exam practices to get you better prepared !
Professional Development Units (PDUs)
ITIL® 4 Foundation is the pre-requisite for all the Managing Professional and Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme.
ITIL® is the most widely used guidance in IT service management (ITSM). It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.
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For us to inspect and adapt, please feel free to let us know if you have any particular needs and suggestions on workshop schedule and timing, thanks!
You can also contact us for Corporate Trainings.