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ITIL®4 Foundation

HKD 6,449.00HKD 8,100.00

ITIL® 4 Foundation Certification Prep Workshop
Duration: 2-days (14 hours)
Training, Certification exam voucher (1st attempt), eBook and Learner Kit (Official Training Materials) included.
Language: English / Putonghua / Cantonese
Remote live instructor-led interactive certification training

Additional Information

Job family

DevOps SRE


Developer/Tester, Service Mgr/Sys Admin

Competence Level


Workshop Category

Agile Service Management

Workshop Description

ITIL® 4 Foundation combines existing ways of working and Agile ways of working, providing you the necessary Agile Service Management emerging practices while applying the ITIL® Framework.

This certification introduces you to the key concepts of ITIL® 4, equipping you with an understanding of the ITIL® framework and its guiding principles. You will learn the four dimensions and 15 practices of agile service management and how to apply them in real life. In addition, you will understand how some of the key concepts in Agile, DevOps and Lean can be applied within the ITIL® framework, allowing you to create value with customers and other stakeholders in products and services. Exam practices to get you better prepared !


  • IT Managers
  • Agile team members
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Everyone who interacts with the IT department
  • Service Desk agents / managers
  • Service / Process / Practice Owners
  • IT consultants and trainers / IT auditors 
  • Students in the following areas: IT, management
  • No prerequisites required.

Benefits for Organization

  • Unlock value whilst balancing outcomes, costs and risks.
  • Promote alignment between the business and IT teams.
  • Empower employees and increase productivity.
  • Boost employee and customer experience to get ahead of competitors.
  • Embed a common language of digital service management.
  • Remain relevant and meet customer demands.
  • Optimize product and service management.

Benefits for Individuals

  • Elevate your career with a defined progression path.
  • Reskill and upskill to future-proof your career.
  • Develop multi-disciplinary digital skills and break down siloed work.
  • Co-create value for your organization.
  • Design, create and manage services fit for the modern service economy.
  • Innovate, optimize and streamline existing products and services.

Topics Covered

  • Workshop Introduction
  • Key Concepts of Service Management
  • The Four Dimensions of Service Management
  • Service Value System
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Summary.


  • No prerequsites

Examination Details

  • Duration: 60 minutes (non-native English speakers will receive an additional 15 minutes). 
  • 40 questions per paper. Each question is worth one mark.
  • 26 marks (65%) or more required to pass (out of 40)
  • Exam Format: Multiple Choice
  • Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam
  • Closed book exam.

Professional Development Units (PDUs)

Professional Development Units (PDUs)

  • Attendees may be eligible to apply for 14 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

What is included?

  • Certification Exam voucher/paper based exam (1st attempt)
  • Digital Core Guidance (ebook)
    • The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
  • Official Training Materials Learner Kit
    • From 23 May 2023,  your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials.  This kit is intended to support the training you are undertaking to prepare for the exam.  The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.
  • 1 month free MyAxelos subscription
    • MyAxelos is PeopleCert’s exclusive membership programme that helps you prepare for your exam and continuously stay up to date with the ITIL® and PRINCE2® frameworks.

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

There are three pathways to renew the certificate:

1) Retake the same exam: You can choose to renew your certification by re-taking and passing your original exam. The renew by date for your certification will then be extended for three years. Or

2) Attend another ITIL® certification workshop and get certified: You can choose to renew your certification by attending another workshops and passing an exam within the same Product Suite. The renew by date for all of your certifications within that Product Suite will be extended for three years. Or

3) Collect and log CPD points: An active MyAxelos subscription is required. For each Product Suite, you will need to submit at least 20 CPD points each year, across different CPD categories, for 3 years consecutively. At the end of this period, the certification renew by date will then be extended by 3 years, and the cycle will repeat. More information on the CPD pathway can be found here.

ITIL® 4 Foundation Certification Journey

ITIL FN Certification Journey

About ITIL® 4

Key Facts

ITIL® 4 Certification Scheme

ITIL® 4 Foundation is the pre-requisite for all the Practice Manager, Managing Professional, Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme.

ITIL® is the most widely used guidance in agile service management. It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.

*To be awarded the Practice manager designation, a candidate must achieve ITIL® MP CDS certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any practices from the Practice manager track.

**ITIL® 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL) designations.

Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.

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