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ITIL®4 Foundation


ITIL® 4 Foundation Certification Workshop
Duration: 2-days (14 hours)
Training and certification exam price are included.
Language: English / Putonghua / Cantonese
Remote live instructor-led interactive certification training

Additional information

Job family

DevOps SRE


Developer/Tester, Service Mgr/Sys Admin

Competence Level


Workshop Category

Agile Service Management

Workshop Description

ITIL® 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

This certification introduces you to the key concepts of ITIL® 4, equipping you with an understanding of the ITIL® framework and its guiding principles. You will learn the four dimensions of service management and how to apply it in real life. In addition, you will understand how some of the key concepts in Agile, DevOps and Lean can be applied within the ITIL® framework, allowing you to create value with customers and other stakeholders in products and services. Exam practices to get you better prepared !


  • Head of IT department
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Everyone who interacts with the IT department
  • Service Desk agents / managers
  • Service / Process / Practice Owners
  • IT consultants and trainers / IT auditors 
  • Students in the following areas: IT, management
  • No prerequisites required.

Benefits for Organization

  • Unlock value whilst balancing outcomes, costs and risks.
  • Promote alignment between the business and IT teams.
  • Empower employees and increase productivity.
  • Boost employee and customer experience to get ahead of competitors.
  • Embed a common language of digital service management.
  • Remain relevant and meet customer demands.
  • Optimize product and service management.

Benefits for Individuals

  • Elevate your career with a defined progression path.
  • Reskill and upskill to future-proof your career.
  • Develop multi-disciplinary digital skills and break down siloed work.
  • Co-create value for your organization.
  • Design, create and manage services fit for the modern service economy.
  • Innovate, optimize and streamline existing products and services.

Topics Covered

  • Workshop Introduction
  • Key Concepts of Service Management
  • The Four Dimensions of Service Management
  • Service Value System
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Summary.

Professional Development Units (PDUs)

Professional Development Units (PDUs)

  • Attendees may be eligible to apply for 14 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

ITIL® 4 Foundation Certification Journey

ITIL 4 FN certification journey

About ITIL® 4

ITIL® 4 Certification Scheme

ITIL® 4 Foundation is the pre-requisite for all the Managing Professional and Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme.

ITIL® is the most widely used guidance in IT service management (ITSM). It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.


Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.

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