ITIL® 4 Strategist: Direct Plan and Improve

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ITIL® 4 Strategist: Direct Plan and Improve

HKD 7,572.00 – HKD 13,800.00

ITIL® 4 Strategist: Direct, Plan and Improve Certification Prep
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Additional Information

Job family	DevOps SRE
Roles	Team Manager/Leader, Developer/Tester, Service Mgr/Sys Admin
Competence Level	Intermediate
Workshop Category	Agile Service Management

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Workshop Description

The ITIL® 4 Strategist: Direct, Plan, and Improve module serves as a universal component integral to both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

Designed for managers at all levels involved in shaping direction, strategy, or cultivating a continuously improving team, this module equips individuals with practical skills essential for establishing a learning and improving IT organization with a robust and effective strategic direction.

Encompassing the influence and impact of Agile and Lean methodologies, the module explores how these approaches can be strategically leveraged for organizational benefit. It provides practitioners with a pragmatic and strategic approach to planning and implementing continuous improvement, incorporating the necessary agility for effective execution.

Topics Covered

Introduction
Key Concepts
Scope of Control
Governance, Risk and Compliance
Continual Improvement
Communication and Organizational Change
Measurement and Reporting
Value Streams and Practices
Summary
Sample Exams

Learning Objectives

ITIL® 4 Strategist: Direct, Plan and Improve proves that the individual:

has the understanding and know-how in aligning their team’s objectives to the organisational strategy.
can drive organisational change and embed a culture of continual improvement creating a learning and improving IT organisation with a strong and effective strategic direction.
can also apply improvements with planning work, decision-making, innovating and improving products with the necessary agility.

Prerequisites

ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
Training through an Accredited Training Organization

Examination Details

Duration: 90 minutes (non-native English speakers will receive an additional 15 minutes).
40 questions per paper. Each question is worth one mark.
28 marks (70%) or more required to pass (out of 40)
Exam Format: Multiple Choice
Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam
Closed book exam.

Professional Development Units (PDUs)

Attendees may be eligible to apply for 21 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

What is included?

Certification Exam voucher/paper based exam (1st attempt)
Digital Core Guidance (ebook)
- The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
Official Training Materials Learner Kit
- From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

There are three pathways to renew the certificate:

1) Retake the same exam: You can choose to renew your certification by re-taking and passing your original exam. The renew by date for your certification will then be extended for three years. Or

2) Attend another ITIL® certification workshop and get certified: You can choose to renew your certification by attending another workshops and passing an exam within the same Product Suite. The renew by date for all of your certifications within that Product Suite will be extended for three years. Or

3) Collect and log CPD points: An active MyAxelos subscription is required. For each Product Suite, you will need to submit at least 20 CPD points each year, across different CPD categories, for 3 years consecutively. At the end of this period, the certification renew by date will then be extended by 3 years, and the cycle will repeat. More information on the CPD pathway can be found here.

About ITIL® 4

Key Facts

ITIL® 4 Certification Scheme

ITIL® 4 Foundation is the pre-requisite for all the Practice Manager, Managing Professional, Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme.

ITIL® is the most widely used guidance in agile service management. It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.

*To be awarded the Practice manager designation, a candidate must achieve ITIL® MP CDS certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any practices from the Practice manager track.

**ITIL® 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL) designations.

About us

We are an Accredited Training Organization

All our workshops are rigorously reviewed by an accreditation body prior to publication. You can rest assured that you are receiving the highest quality training at an affordable price.

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