ITIL® 4 Specialist: Create, Deliver and Support
HKD 7,572.00 – HKD 13,800.00
ITIL® 4 Specialist: Create, Deliver and Support Certification Prep
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Additional Information
| Job family | DevOps SRE |
|---|---|
| Roles | Developer/Tester, Service Mgr/Sys Admin |
| Competence Level | Intermediate |
| Workshop Category | Agile Service Management |
Workshop Description
The ITIL® 4 Specialist Create, Deliver, and Support module delves into the foundational service management activities, extending the existing boundaries of ITIL® to encompass the creation of services. This module centers on the harmonious integration of various value streams and activities to generate, deliver, and support IT-enabled products and services. It also encompasses pertinent supporting practices, methodologies, and tools.
The “Create, Deliver, and Support” module imparts to IT practitioners a comprehension of service quality and improvement techniques. This knowledge empowers them to consistently provide innovative and dependable tech-enabled services to their customers in an ever more competitive market.
Geared towards individuals progressing in their service management journey, ITSM managers, and practitioners overseeing the operations of IT-enabled and digital products and services, the ITIL® 4 Specialist Create, Deliver, and Support module is tailored for those responsible for end-to-end delivery. Additionally, it serves as a valuable resource for individuals holding existing ITIL® qualifications seeking to enhance and update their knowledge.
The primary objective of the ITIL® 4 Specialist: Create, Deliver, and Support is to address cultural and team management aspects in product and service management, provide an overview of tools and technologies supporting service management, and illustrate the integration of management practices into end-to-end value streams.
Topics Covered
- Introduction
- Organizations and culture
- Effective teams
- Information technology to create, deliver and support services
- Value streams
- Value stream to create, deliver and support services
- Value stream for user support
- Prioritize and manage work
- Commercial and sourcing considerations
- Summary
- Sample Exams
Learning Objectives
- Understand how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, relevant practices, methods and tools
- Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services.
Prerequisites
- ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organization
Examination Details
- Duration: 90 minutes (non-native English speakers will receive an additional 15 minutes).
- 40 questions per paper. Each question is worth one mark.
- 28 marks (70%) or more required to pass (out of 40)
- Exam Format: Multiple Choice
- Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam
- Closed book exam.
Professional Development Units (PDUs)
Professional Development Units (PDUs)
- Attendees may be eligible to apply for 21 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.
What is included?
- Certification Exam voucher/paper based exam (1st attempt)
- Digital Core Guidance (ebook)
- The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
- Official Training Materials Learner Kit
From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.
Certification Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
There are three pathways to renew the certificate:
1) Retake the same exam: You can choose to renew your certification by re-taking and passing your original exam. The renew by date for your certification will then be extended for three years. Or
2) Attend another ITIL® certification workshop and get certified: You can choose to renew your certification by attending another workshops and passing an exam within the same Product Suite. The renew by date for all of your certifications within that Product Suite will be extended for three years. Or
3) Collect and log CPD points: An active MyAxelos subscription is required. For each Product Suite, you will need to submit at least 20 CPD points each year, across different CPD categories, for 3 years consecutively. At the end of this period, the certification renew by date will then be extended by 3 years, and the cycle will repeat. More information on the CPD pathway can be found here.
About ITIL® 4
Key Facts
ITIL® 4 Certification Scheme
ITIL® 4 Foundation is the pre-requisite for all the Practice Manager, Managing Professional, Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme.
ITIL® is the most widely used guidance in agile service management. It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.
*To be awarded the Practice manager designation, a candidate must achieve ITIL® MP CDS certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any practices from the Practice manager track.
**ITIL® 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL) designations.
Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
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