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ITIL® 4 Specialist: Drive Stakeholder Value

HKD 7,572.00HKD 13,800.00

ITIL® 4 Specialist: Drive Stakeholder Value Certification Prep 
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Additional Information

Job family

DevOps SRE

Roles

Team Manager/Leader, Developer/Tester, Service Mgr/Sys Admin

Competence Level

Intermediate

Workshop Category

Agile Service Management

Workshop Description

The ITIL® 4 Specialist: Drive Stakeholder Value module comprehensively addresses various forms of engagement and interaction between service providers and their customers, users, suppliers, and partners.

This module empowers candidates and organizations to deliver exceptional value by emphasizing the transformation of demand into tangible benefits through IT-enabled services. Effective stakeholder management is facilitated, enabling digital professionals to target stakeholders with the appropriate service offerings and value propositions, thereby distinguishing themselves and their organizations in a competitive and demanding environment.

Furthermore, the module delves into the customer journey, allowing candidates to shape customer demand, manage relationships, and optimize the overall customer experience. It equips candidates to enhance stakeholder satisfaction through collaborative value co-creation and the development of mutually agreed-upon requirements. The module provides essential tools to foster a culture of collaboration and transparency, ultimately contributing to increased stakeholder satisfaction.

The ITIL® 4 Specialist Drive Stakeholder Value module encourages IT professionals to actively engage with stakeholders, influencing and improving the user experience within a broader framework. Uniquely designed to elevate the careers of digitally experienced candidates, this module expands their knowledge and enhances existing skillsets in an increasingly digital service economy.

Topics Covered

  • Introduction
  • Customer Journey
  • Explore
  • Engage
  • Offer
  • Agree
  • Onboard
  • Co-Create
  • Realize
  • Summary
  • Sample Exams

Learning Objectives

ITIL® 4 Specialist: Drive Stakeholder Value holders are professionals: 

  • who can demonstrate understanding and application of how to effectively manage key stakeholders and build trusted relationships.
  • capable of fostering relationships and all types of engagement and interaction with customers, users, partners and suppliers to co-create value that is integral to business success in the current competitive landscape.

Prerequisites

  • ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organization

Examination Details

  • Duration: 90 minutes (non-native English speakers will receive an additional 15 minutes). 
  • 40 questions per paper. Each question is worth one mark.
  • 28 marks (70%) or more required to pass (out of 40)
  • Exam Format: Multiple Choice
  • Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam
  • Closed book exam.

Professional Development Units (PDUs)

Professional Development Units (PDUs)

  • Attendees may be eligible to apply for 21 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

What is included?

  • Certification Exam voucher/paper based exam (1st attempt)
  • Digital Core Guidance (ebook)
    • The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
  • Official Training Materials Learner Kit
    • From 23 May 2023,  your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials.  This kit is intended to support the training you are undertaking to prepare for the exam.  The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

PeopleCert Certification Renewals

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. There are three pathways to renew the certificate:

1) Retake the same exam: You can choose to renew your certification by re-taking and passing your original exam. The renew by date for your certification will then be extended for three years. Or

2) Attend another PeopleCert (ITIL® or PRINCE2®) certification workshop from the same product suite and get certified: You can choose to renew your certification by attending another workshops and passing an exam within the same Product Suite. The renew by date for all of your certifications within that Product Suite will be extended for three years. Or

3) Collect and log CPD points with PeopleCert Plus Membership: An active PeopleCert Plus subscription is required. For each Product Suite, you will need to submit at least 20 CPD points each year, across different CPD categories, for 3 years consecutively. At the end of this period, the certification renew by date will then be extended by 3 years, and the cycle will repeat. For more information regarding PeopleCert Plus Membership, please visit: https://agilizing.com/workshop/peoplecert-plus-membership/ 

About ITIL® 4

Key Facts

ITIL® 4 Certification Scheme

ITIL® 4 Foundation is the pre-requisite for all the Practice Manager, Managing Professional, Strategic Leader certifications. It is the first step for certifying cross-functional multidisciplinary teams and professionals. Professionals must be certified in ITIL® 4 Foundation before they can progress through the rest of the certification scheme.

ITIL® is the most widely used guidance in agile service management. It ensures continuity with existing ways of working by integrating modern and emerging practices with established and proven know-how. ITIL® 4 best practice modules helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.

*To be awarded the Practice manager designation, a candidate must achieve ITIL® MP CDS certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any practices from the Practice manager track.

**ITIL® 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL) designations.

Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.

About us

We are an Accredited Training Organization

All our workshops are rigorously reviewed by an accreditation body prior to publication. You can rest assured that you are receiving the highest quality training at an affordable price.

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PeopleCert Plus Annual Membership

Renew your PeopleCert certificates (PRINCE2®, PRINCE2 Agile®, ITIL® etc.) and get access to digital badges

PeopleCert Plus Annual Membership plan offers you full access to exclusive content designed to help you excel in your profession, further develop your skills, and enhance your decision-making process! Plus Members also have access to exclusive webinars and masterclasses, and to the CPD platform to keep your PeopleCert (PRINCE2®, PRINCE2 Agile®, ITIL® and others) certificates current and share your achievements, profile and digital badges.

  • Keep your PeopleCert certifications current, log CPD points to renew all PeopleCert certifications (PRINCE2®, PRINCE2 Agile®, ITIL® and others)
  • Stand Out with Digital Badges
  • Access Professional Resources, more than 200 official templates for PRINCE2® and ITIL®
  • Work with Practice Guides, enjoy exclusive access to 34 updated ITIL® 4 Practice Guides
  • Learn with Case Studies and Reports
  • Join Weekly Webinars
  • Enjoy Exclusive Offers

Our Workshop Schedule

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