Early Bird 10% discount available for all* workshops with 1 month ahead enrollment
ITIL® 4 Practitioner: Problem Management
HKD 4,685.00
ITIL® 4 Practitioner: Problem Management Certification Prep Workshop
Duration: 1 day (7 hours)
Training, Certification exam voucher (1st attempt), eBook and Official Training Materials Learner Kit included.
Language: English / Putonghua / Cantonese
Remote live instructor-led interactive certification training
Additional information
| Job family | DevOps SRE |
|---|---|
| Roles | Developer/Tester, Service Mgr/Sys Admin |
| Competence Level | Intermediate |
| Workshop Category | Agile Service Management |
Workshop Description
The ITIL® 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors. This module provides practical guidance on the processes and activities of the Problem Management practice and their roles in the service value chain, the organizations and people involved in the practice, information and technology supporting the practice, and considerations for partners and suppliers.
The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the workshop, to help you apply what you’ve learned in real-life work scenarios. The combined practice workshop is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.
The ITIL® 4 Practitioner: Problem Management practice is part of the ITIL® 4 Specialist: Monitor, Support and Fulfil combined practice module.
Topics Covered
- Introduction to Problem Management Practice
- Value Streams and Processes
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Problem Management Capability Development.
Learning Objectives
- Increase reliability of IT services
- Reduce losses and costs caused by IT service unavailability or degradation
- Fulfil service quality targets
- Reduce technical debt
- Anticipate utilization of IT support resources
- Measure, assess and develop the Problem Management practice capability in your organization by using the ITIL® Maturity Model.
Prerequisites
- ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organization
Examination Details
- Duration: 30 minutes (non-native English speakers will receive 15 additional minutes).
- 20 questions per paper. Each question is worth one mark.
- 13 marks (65%) or more required to pass (out of 20)
- Exam Format: Multiple Choice
- Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam
- Closed book exam.
What is included?
- Certification Exam voucher/paper based exam (1st attempt)
- Digital Core Guidance (ebook)
- The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
- Official Training Materials Learner Kit
From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.
1 month free MyAxelos subscription - MyAxelos is PeopleCert’s exclusive membership programme that helps you prepare for your exam and continuously stay up to date with the ITIL® and PRINCE2® frameworks.
Certification Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
There are three pathways to renew the certificate:
1) Retake the same exam: You can choose to renew your certification by re-taking and passing your original exam. The renew by date for your certification will then be extended for three years. Or
2) Attend another ITIL® certification workshop and get certified: You can choose to renew your certification by attending another workshops and passing an exam within the same Product Suite. The renew by date for all of your certifications within that Product Suite will be extended for three years. Or
3) Collect and log CPD points: An active MyAxelos subscription is required. For each Product Suite, you will need to submit at least 20 CPD points each year, across different CPD categories, for 3 years consecutively. At the end of this period, the certification renew by date will then be extended by 3 years, and the cycle will repeat. More information on the CPD pathway can be found here.
About ITIL® 4
*To be awarded the Practice manager designation, a candidate must achieve ITIL® MP CDS certificate and Any five practice-based certifications, either individually or as ONE of the three pre-bundled courses. These may include the ITAM and BRM extension modules or any practices from the Practice manager track.
**ITIL® 4 Master will be awarded to candidates who achieve the Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL) designations.
Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
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