ITIL® 4 從業者：關係管理
港幣 4,685.00
ITIL® 4 Practitioner: Relationship Management Certification Prep Workshop
Duration: 1 day (7 hours)
Training, Certification exam voucher (1st attempt), eBook and Official Training Materials Learner Kit included.
語言： 英語 / 國語 / 粵語
遠距現場講師指導的互動式認證培訓
額外資訊
| 工作家庭 | 開發營運 SRE |
|---|---|
| 角色 | Team Manager/Leader, Developer/Tester, Service Mgr/Sys Admin |
| 能力水平 | 中間的 |
| 工作坊類別 | Agile Service Management |
工作坊描述
The ITIL® 4 Practitioner: Relationship Management module offers best practice guidance for establishing and fostering connections between the organization and its stakeholders at both strategic and tactical levels. This involves the identification, analysis, monitoring, and continual improvement of relationships with and among stakeholders.
The module is tailored for IT professionals seeking to validate their skills in Relationship Management. Individuals can showcase their comprehension and application of key concepts, principles, values, and challenges within the practice, operating at both strategic and operational levels. This validation enables practitioners to maximize the value derived from the Relationship Management practice in their day-to-day responsibilities.
The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the workshop, to help you apply what you’ve learned in real-life work scenarios. The combined practice workshop is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.
The ITIL® 4 Practitioner: Relationship Management practice is part of the ITIL® 4 Specialist: Collaborate, Assure and Improve combined practice module.
ITIL® 4 專家：協作、保證與改進模組：
涵蓋的主題
- Introduction to Relationship Management Practice
- Value Streams and Processes
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Relationship Management Capability Development
- 概括
- Sample Exams
學習目標
- Establish a common approach to relationships and relationship management that can be adopted and followed across the organisation
- Ensure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers
- Promote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation
- Identify and manage stakeholders and their interests
- Measure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL® Maturity Model.
先決條件
- ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organization
Examination Details
- Duration: 30 minutes (non-native English speakers will receive 15 additional minutes).
- 20 questions per paper. Each question is worth one mark.
- 13 marks (65%) or more required to pass (out of 20)
- Exam Format: Multiple Choice
- Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam
- Closed book exam.
專業發展單位 (PDU)
專業發展單位 (PDU)
- Attendees may be eligible to apply for 7 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.
What is included?
- Certification Exam voucher/paper based exam (1st attempt)
- Digital Core Guidance (ebook)
- The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
- Official Training Materials Learner Kit
From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.
Certification Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
There are three pathways to renew the certificate:
1) Retake the same exam: You can choose to renew your certification by re-taking and passing your original exam. The renew by date for your certification will then be extended for three years. Or
2) Attend another ITIL® certification workshop and get certified: You can choose to renew your certification by attending another workshops and passing an exam within the same Product Suite. The renew by date for all of your certifications within that Product Suite will be extended for three years. Or
3) Collect and log CPD points: An active MyAxelos subscription is required. For each Product Suite, you will need to submit at least 20 CPD points each year, across different CPD categories, for 3 years consecutively. At the end of this period, the certification renew by date will then be extended by 3 years, and the cycle will repeat. More information on the CPD pathway can be found here.
關於 ITIL® 4
主要事實
ITIL® 4 認證計劃
ITIL® 4 基礎是所有實務經理、專業管理者、策略領導者認證的先決條件。這是認證跨職能多學科團隊和專業人員的第一步。專業人員必須先獲得 ITIL® 4 Foundation 認證，然後才能完成認證計劃的其餘部分。
ITIL® 是敏捷服務管理中使用最廣泛的指南。它透過將現代和新興實踐與既定且經過驗證的專業知識相結合，確保現有工作方式的連續性。 ITIL® 4 最佳實踐模組有助於優化數位技術，與消費者共同創造價值、推動業務策略並擁抱數位轉型。
*要獲得實踐經理稱號，候選人必須獲得 ITIL® MP CDS 證書和任何五項基於實踐的認證，無論是單獨的還是作為三門預捆綁課程之一。這些可能包括 ITAM 和 BRM 擴充模組或實踐經理軌道中的任何實踐。
**ITIL® 4 Master 將授予獲得實踐經理 (PM)、管理專業人員 (MP) 和策略領導者 (SL) 頭銜的候選人。
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English (UK) 
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