ITIL®4 Foundation

轉到基於角色的學習軌道

ITIL®4 基金會

HKD 6,449.00 – HKD 8,100.00

ITIL® 4 Foundation Certification Prep
Please choose different training options below.

額外資訊

工作家庭	開發營運 SRE
角色	Developer/Tester, Service Mgr/Sys Admin
能力水平	基礎
工作坊類別	Agile Service Management

選項

清除

工作坊描述

ITIL® 4 Foundation combines existing ways of working and Agile ways of working, providing you the necessary Agile Service Management emerging practices while applying the ITIL® Framework.

This certification introduces you to the key concepts of ITIL® 4, equipping you with an understanding of the ITIL® framework and its guiding principles. You will learn the four dimensions and 15 practices of agile service management and how to apply them in real life. In addition, you will understand how some of the key concepts in Agile, DevOps and Lean can be applied within the ITIL® framework, allowing you to create value with customers and other stakeholders in products and services. Exam practices to get you better prepared !

觀眾

IT Managers
Agile team members
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Everyone who interacts with the IT department
Service Desk agents / managers
Service / Process / Practice Owners
IT consultants and trainers / IT auditors
Students in the following areas: IT, management
No prerequisites required.

Benefits for Organization

Unlock value whilst balancing outcomes, costs and risks.
Promote alignment between the business and IT teams.
Empower employees and increase productivity.
Boost employee and customer experience to get ahead of competitors.
Embed a common language of digital service management.
Remain relevant and meet customer demands.
Optimize product and service management.

對個人的好處

Elevate your career with a defined progression path.
Reskill and upskill to future-proof your career.
Develop multi-disciplinary digital skills and break down siloed work.
Co-create value for your organization.
Design, create and manage services fit for the modern service economy.
Innovate, optimize and streamline existing products and services.

涵蓋的主題

Workshop Introduction
Key Concepts of Service Management
The Four Dimensions of Service Management
Service Value System
General Management Practices
Service Management Practices
Technical Management Practices
Summary.

先決條件

No prerequsites

Examination Details

Duration: 60 minutes (non-native English speakers will receive an additional 15 minutes).
40 questions per paper. Each question is worth one mark.
26 marks (65%) or more required to pass (out of 40)
Exam Format: Multiple Choice
Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam
Closed book exam.

專業發展單位 (PDU)

與會者可能有資格向專案管理協會 (PMI) 申請 14 個 PDU，以滿足其繼續教育要求，獲得 PMP®、PgMP® 和 PMI-ACP® 認證。

What is included?

Certification Exam voucher/paper based exam (1st attempt)
Digital Core Guidance (ebook)
- The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
Official Training Materials Learner Kit
- From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.

Certification Renewal

Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

There are three pathways to renew the certificate:

1) Retake the same exam: You can choose to renew your certification by re-taking and passing your original exam. The renew by date for your certification will then be extended for three years. Or

2) Attend another ITIL® certification workshop and get certified: You can choose to renew your certification by attending another workshops and passing an exam within the same Product Suite. The renew by date for all of your certifications within that Product Suite will be extended for three years. Or

3) Collect and log CPD points: An active MyAxelos subscription is required. For each Product Suite, you will need to submit at least 20 CPD points each year, across different CPD categories, for 3 years consecutively. At the end of this period, the certification renew by date will then be extended by 3 years, and the cycle will repeat. More information on the CPD pathway can be found here.