ITIL® 4 專家：創建、交付和支持
HKD 7,572.00 – HKD 13,800.00
ITIL® 4 Specialist: Create, Deliver and Support Certification Prep
Please choose different training options below.
額外資訊
| 工作家庭 | 開發營運 SRE |
|---|---|
| 角色 | Developer/Tester, Service Mgr/Sys Admin |
| 能力水平 | 中間的 |
| 工作坊類別 | Agile Service Management |
工作坊描述
The ITIL® 4 Specialist Create, Deliver, and Support module delves into the foundational service management activities, extending the existing boundaries of ITIL® to encompass the creation of services. This module centers on the harmonious integration of various value streams and activities to generate, deliver, and support IT-enabled products and services. It also encompasses pertinent supporting practices, methodologies, and tools.
The “Create, Deliver, and Support” module imparts to IT practitioners a comprehension of service quality and improvement techniques. This knowledge empowers them to consistently provide innovative and dependable tech-enabled services to their customers in an ever more competitive market.
Geared towards individuals progressing in their service management journey, ITSM managers, and practitioners overseeing the operations of IT-enabled and digital products and services, the ITIL® 4 Specialist Create, Deliver, and Support module is tailored for those responsible for end-to-end delivery. Additionally, it serves as a valuable resource for individuals holding existing ITIL® qualifications seeking to enhance and update their knowledge.
The primary objective of the ITIL® 4 Specialist: Create, Deliver, and Support is to address cultural and team management aspects in product and service management, provide an overview of tools and technologies supporting service management, and illustrate the integration of management practices into end-to-end value streams.
涵蓋的主題
- Introduction
- Organizations and culture
- Effective teams
- Information technology to create, deliver and support services
- Value streams
- Value stream to create, deliver and support services
- Value stream for user support
- Prioritize and manage work
- Commercial and sourcing considerations
- 概括
- Sample Exams
學習目標
- Understand how to plan, build and integrate different value streams and activities to create, deliver and support IT and digitally-enabled products and services, relevant practices, methods and tools
- Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services.
先決條件
- ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organization
Examination Details
- Duration: 90 minutes (non-native English speakers will receive an additional 15 minutes).
- 40 questions per paper. Each question is worth one mark.
- 28 marks (70%) or more required to pass (out of 40)
- Exam Format: Multiple Choice
- Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam
- Closed book exam.
專業發展單位 (PDU)
專業發展單位 (PDU)
- Attendees may be eligible to apply for 21 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.
What is included?
- Certification Exam voucher/paper based exam (1st attempt)
- Digital Core Guidance (ebook)
- The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
- Official Training Materials Learner Kit
From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.
Certification Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
There are three pathways to renew the certificate:
1) Retake the same exam: You can choose to renew your certification by re-taking and passing your original exam. The renew by date for your certification will then be extended for three years. Or
2) Attend another ITIL® certification workshop and get certified: You can choose to renew your certification by attending another workshops and passing an exam within the same Product Suite. The renew by date for all of your certifications within that Product Suite will be extended for three years. Or
3) Collect and log CPD points: An active MyAxelos subscription is required. For each Product Suite, you will need to submit at least 20 CPD points each year, across different CPD categories, for 3 years consecutively. At the end of this period, the certification renew by date will then be extended by 3 years, and the cycle will repeat. More information on the CPD pathway can be found here.
關於 ITIL® 4
主要事實
ITIL® 4 認證計劃
ITIL® 4 基礎是所有實務經理、專業管理者、策略領導者認證的先決條件。這是認證跨職能多學科團隊和專業人員的第一步。專業人員必須先獲得 ITIL® 4 Foundation 認證，然後才能完成認證計劃的其餘部分。
ITIL® 是敏捷服務管理中使用最廣泛的指南。它透過將現代和新興實踐與既定且經過驗證的專業知識相結合，確保現有工作方式的連續性。 ITIL® 4 最佳實踐模組有助於優化數位技術，與消費者共同創造價值、推動業務策略並擁抱數位轉型。
*要獲得實踐經理稱號，候選人必須獲得 ITIL® MP CDS 證書和任何五項基於實踐的認證，無論是單獨的還是作為三門預捆綁課程之一。這些可能包括 ITAM 和 BRM 擴充模組或實踐經理軌道中的任何實踐。
**ITIL® 4 Master 將授予獲得實踐經理 (PM)、管理專業人員 (MP) 和策略領導者 (SL) 頭銜的候選人。
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