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Agilizing and Partners

The Consultative Approach in Project Management

The Consultative Approach in Project Management
Duration: 1 day
Language: English / Putonghua / Cantonese
Remote live instructor-led interactive training

Additional Information

Workshop Description

Project acceptance really depends on the full delivery of the customer’s needs. Managing the customer effectively is a key to success. A project manager needs to play different consulting roles in projects. It is always difficult to unhide customer’s needs and develop a corresponding solution. It requires a systematic way to build relationship with customer and then to achieve a win-win result. Nobody wants to deal with service professionals to whom he or she dislikes.

This is a 1-day workshop which aims to help project managers become a preferred partner of customers. If so, customers become more open, willing to set higher priority in your projects and share their needs with you. Teaming with customers is certainly a key to success. The consultative approach can be applied in a project environment to internal or external parties.


  • Project Managers, group leaders, associate consultants, SME
  • Client facing roles in projects
  • PMP® Certified aiming at gaining PDU
  • Non-PMP® Certified who wants to learn the PMBOK® Guide

Topics Covered

  • Service Trend
  • Characteristics of Consultant
  • Relationship building processes
  • Demonstrate understanding before giving solution
  • Promote project outcomes
  • Transit from project to operation
  • Develop Solution to Address Customer’s Needs
  • Present solution according to customer’s style
  • Teaming with Customers

Learning Objectives

Upon completion of this workshop, you will be able to:

  • Build rapport readily before working together
  • Agree and appreciate our differences
  • Use consulting processes to explore needs from stakeholders
  • Earn customer’s trust via sound presentation
  • Build win-win solution with customer

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