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The Consultative Approach in Project Management
The Consultative Approach in Project Management
Duration: 1 day
Language: English / Putonghua / Cantonese
Remote live instructor-led interactive training
Additional information
Workshop Description
Project acceptance really depends on the full delivery of the customer’s needs. Managing the customer effectively is a key to success. A project manager needs to play different consulting roles in projects. It is always difficult to unhide customer’s needs and develop a corresponding solution. It requires a systematic way to build relationship with customer and then to achieve a win-win result. Nobody wants to deal with service professionals to whom he or she dislikes.
This is a 1-day workshop which aims to help project managers become a preferred partner of customers. If so, customers become more open, willing to set higher priority in your projects and share their needs with you. Teaming with customers is certainly a key to success. The consultative approach can be applied in a project environment to internal or external parties.
Audience
- Project Managers, group leaders, associate consultants, SME
- Client facing roles in projects
- PMP® Certified aiming at gaining PDU
- Non-PMP® Certified who wants to learn the PMBOK® Guide
Topics Covered
- Service Trend
- Characteristics of Consultant
- Relationship building processes
- Demonstrate understanding before giving solution
- Promote project outcomes
- Transit from project to operation
- Develop Solution to Address Customer’s Needs
- Present solution according to customer’s style
- Teaming with Customers
Learning Objectives
Upon completion of this workshop, you will be able to:
- Build rapport readily before working together
- Agree and appreciate our differences
- Use consulting processes to explore needs from stakeholders
- Earn customer’s trust via sound presentation
- Build win-win solution with customer
