240413 ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF)- 3 days

The ITIL® 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL® Management Practices at both strategic and operational levels maximizing value from these Practices. The aim is to provide you with an understanding of the key concepts, processes and roles of the Monitor, Support, and Fulfil (MSF) practices.

These are namely:

• ITIL® 4 Incident Management Practice
• ITIL® 4 Service Desk Practice
• ITIL® 4 Service Request Management Practice
• ITIL® 4 Monitoring and Event Management Practice
• ITIL® 4 Problem Management Practice.

The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the workshop, to help you apply what you’ve learned in real-life work scenarios. The combined practice workshop is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.

Prerequisites:

• ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
• Training through an Accredited Training Organization

So, why not learn ITIL® 4 and apply its methods and principles in your organization?

Remote with live instructor-led interactive training.

Training, eBook, Official Training Materials and Certification Exam price are included. Group discounts available.

For details, please refer to https://agilizing.com/workshop/itil-4-specialist-monitor-support-and-fulfil/

Workshop dates:

April 13 – April 15, 2024 from 9:00 am to 5:00pm GMT (+8).

Total training hours: 21 hours.