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240302 ITIL®4 Foundation – 2 days

Online/Virtual , Hong Kong

ITIL® 4 Foundation combines existing ways of working and Agile ways of working, providing you the necessary Agile Service Management emerging practices while applying the ITIL® Framework. ITIL® 4 best practice modules help to optimize digital technologies to co-create value with consumers, drive business strategy and embrace digital transformation. Learning new skills from ITIL® 4 will […]

240309 ITIL®4 Specialist: Create, Deliver and Support (CDS) – 3 days

Online/Virtual , Hong Kong

The ITIL® 4 Specialist Create, Deliver, and Support module delves into the foundational service management activities, extending the existing boundaries of ITIL® to encompass the creation of services. This module centers on the harmonious integration of various value streams and activities to generate, deliver, and support IT-enabled products and services. It also encompasses pertinent supporting […]

240316 ITIL® 4 Specialist: Plan, Implement and Control (PIC)- 3 days

Online/Virtual , Hong Kong

The ITIL® 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can […]

240323 ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI)- 3 days

Online/Virtual , Hong Kong

The ITIL® 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL® Management Practices at both strategic and operational levels maximizing value from these […]

240406 ITIL®4 Foundation – 2 days

Online/Virtual , Hong Kong

ITIL® 4 Foundation combines existing ways of working and Agile ways of working, providing you the necessary Agile Service Management emerging practices while applying the ITIL® Framework. ITIL® 4 best practice […]

240413 ITIL® 4 Specialist: Monitor, Support and Fulfil (MSF)- 3 days

Online/Virtual , Hong Kong

The ITIL® 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can […]

240420 ITIL®4 Specialist: High Velocity IT (HVIT) – 3 days

Online/Virtual , Hong Kong

The ITIL® 4 Specialist: High Velocity IT module delves into the intersection of business and IT, offering candidates a specialized understanding of how digital organizations and operating models navigate a swiftly evolving environment. By distinguishing between IT transformation and digital transformation, this module empowers candidates to identify fresh opportunities for digital investment, ultimately driving significant […]

240504 ITIL®4 Foundation – 2 days

Online/Virtual , Hong Kong

ITIL® 4 Foundation combines existing ways of working and Agile ways of working, providing you the necessary Agile Service Management emerging practices while applying the ITIL® Framework. ITIL® 4 best practice […]

240511 ITIL®4 Specialist: Drive Stakeholder Value (DSV) – 3 days

Online/Virtual , Hong Kong

The ITIL® 4 Specialist: Drive Stakeholder Value module comprehensively addresses various forms of engagement and interaction between service providers and their customers, users, suppliers, and partners. This module empowers candidates and organizations to deliver exceptional value by emphasizing the transformation of demand into tangible benefits through IT-enabled services. Effective stakeholder management is facilitated, enabling digital […]

240518 ITIL® 4 Specialist: Plan, Implement and Control (PIC)- 3 days

Online/Virtual , Hong Kong

The ITIL® 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can […]

240525 ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) – 3 days

Online/Virtual , Hong Kong

The ITIL® 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL® Management Practices at both strategic and operational levels maximizing value from these […]

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