ITIL® 4 从业者：监控和事件管理
港币 4,685.00
ITIL® 4 Practitioner: Monitoring and Event Management Certification Prep Workshop
Duration: 1 day (7 hours)
Training, Certification exam voucher (1st attempt), eBook and Official Training Materials Learner Kit included.
语言： 英语 / 普通话 / 粤语
远程现场讲师指导的交互式认证培训
其他信息
| 工作家庭 | 开发运营 SRE |
|---|---|
| 角色 | Developer/Tester, Service Mgr/Sys Admin |
| 能力水平 | 中间的 |
| 工作坊类别 | 敏捷服务管理 |
工作坊描述
The ITIL® 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area. This module provides guidance on how to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
The individual practices are offered through one-day training or bundled and combined in 3-day training with practical assignments built into the workshop, to help you apply what you’ve learned in real-life work scenarios. The combined practice workshop is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.
The ITIL® 4 Practitioner: Monitoring and Event Management practice is part of the ITIL® 4 Specialist: Monitor, Support and Fulfil combined practice module.
ITIL® 4 专家：监控、支持和履行模块：
涵盖的主题
- Introduction to Monitoring and Event Management Practice
- Value Streams and Processes
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Monitoring and Event Management Capability Development
- Summary
- Sample Exams
学习目标
- Improve IT service availability
- Proactive or early detection of incidents and problems
- Understand service health
- Boost availability and performance reporting
- Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
- Raise visibility of and manage dependencies that impact service value stream performance
- Measure, assess and develop the Monitoring and Event Management practice capability in capability in your organization by using the ITIL® Maturity Model.
先决条件
- ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate
- Training through an Accredited Training Organization
Examination Details
- Duration: 30 minutes (non-native English speakers will receive 15 additional minutes).
- 20 questions per paper. Each question is worth one mark.
- 13 marks (65%) or more required to pass (out of 20)
- Exam Format: Multiple Choice
- Exam Location: Anytime and anyplace with PeopleCert Online Proctoring / paper based exam
- Closed book exam.
专业发展单位 (PDU)
专业发展单位 (PDU)
- Attendees may be eligible to apply for 7 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.
What is included?
- Certification Exam voucher/paper based exam (1st attempt)
- Digital Core Guidance (ebook)
- The eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account upon exam purchase and includes several features like annotation, highlighting, etc.
- Official Training Materials Learner Kit
From 23 May 2023, your exam voucher will also include the Learner Kit from PeopleCert’s Official Training Materials. This kit is intended to support the training you are undertaking to prepare for the exam. The kit comprises a Learner Workbook and a Quick Reference Guide that have been designed to reinforce your learning and are intended to be valuable revision aids.
Certification Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
There are three pathways to renew the certificate:
1) Retake the same exam: You can choose to renew your certification by re-taking and passing your original exam. The renew by date for your certification will then be extended for three years. Or
2) Attend another ITIL® certification workshop and get certified: You can choose to renew your certification by attending another workshops and passing an exam within the same Product Suite. The renew by date for all of your certifications within that Product Suite will be extended for three years. Or
3) Collect and log CPD points: An active MyAxelos subscription is required. For each Product Suite, you will need to submit at least 20 CPD points each year, across different CPD categories, for 3 years consecutively. At the end of this period, the certification renew by date will then be extended by 3 years, and the cycle will repeat. More information on the CPD pathway can be found here.
关于 ITIL® 4
主要事实
ITIL® 4 认证计划
ITIL® 4 基础是所有实践经理、专业管理人员、战略领导者认证的先决条件。这是认证跨职能多学科团队和专业人员的第一步。专业人员必须先获得 ITIL® 4 Foundation 认证，然后才能完成认证计划的其余部分。
ITIL® 是敏捷服务管理中使用最广泛的指南。它通过将现代和新兴实践与既定且经过验证的专业知识相结合，确保现有工作方式的连续性。 ITIL® 4 最佳实践模块有助于优化数字技术，与消费者共同创造价值、推动业务战略并拥抱数字化转型。
*要获得实践经理称号，候选人必须获得 ITIL® MP CDS 证书和任何五项基于实践的认证，无论是单独的还是作为三门预捆绑课程之一。这些可能包括 ITAM 和 BRM 扩展模块或实践经理轨道中的任何实践。
**ITIL® 4 Master 将授予获得实践经理 (PM)、管理专业人员 (MP) 和战略领导者 (SL) 称号的候选人。
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