240817 ITIL®4 Specialist: Drive Stakeholder Value (DSV) – 3 days

The ITIL® 4 Specialist: Drive Stakeholder Value module comprehensively addresses various forms of engagement and interaction between service providers and their customers, users, suppliers, and partners.

This module empowers candidates and organizations to deliver exceptional value by emphasizing the transformation of demand into tangible benefits through IT-enabled services. Effective stakeholder management is facilitated, enabling digital professionals to target stakeholders with the appropriate service offerings and value propositions, thereby distinguishing themselves and their organizations in a competitive and demanding environment.

Furthermore, the module delves into the customer journey, allowing candidates to shape customer demand, manage relationships, and optimize the overall customer experience. It equips candidates to enhance stakeholder satisfaction through collaborative value co-creation and the development of mutually agreed-upon requirements. The module provides essential tools to foster a culture of collaboration and transparency, ultimately contributing to increased stakeholder satisfaction.

The ITIL® 4 Specialist Drive Stakeholder Value module encourages IT professionals to actively engage with stakeholders, influencing and improving the user experience within a broader framework. Uniquely designed to elevate the careers of digitally experienced candidates, this module expands their knowledge and enhances existing skillsets in an increasingly digital service economy.

approaches, the module is designed to bridge the gap between development and operational practices. Its goal is to best support digital delivery, spanning optimization to radical transformation.

远程进行现场讲师指导的互动培训。

包括培训、电子书、官方培训材料和认证考试价格。可享受团体折扣。

详情请参阅 https://agilizing.com/workshop/itil-4-specialist-drive-stakeholder-value/

研讨会日期：

August 17 – 19, 2024 from 9:00 am to 5:00pm GMT (+8).

总培训时数：21小时。