Flow Manager

The Flow Manager course is focused on teaching the essentials of managing and improving the flow of customer-valued work. This course provides practical skills for tracking and enhancing delivery, ensuring faster and more predictable customer outcomes. By learning to identify customer requests, track work in progress, and measure flow efficiency, Flow Managers become the backbone of agile delivery—keeping work moving and helping teams prioritize “finishing” over “starting.”

This course also introduces foundational flow metrics, such as time-to-delivery, which are critical to aligning team efforts with customer needs. Designed to fill a gap often seen in team-level agility, Flow Manager training empowers Agile professionals to manage delivery beyond a single team and make a meaningful impact on overall business performance.

What Will You Do Differently Next Monday?

• Start tracking and reporting on customer-valued work to understand flow efficiency.

• Implement techniques to prioritize finishing work over starting new tasks.

• Use key metrics to reduce bottlenecks and improve time-to-delivery.

• Apply skills for managing and coaching end-to-end flow, making your delivery faster and more predictable.