轉到基於角色的學習軌道

ITIL Service (Version 5)

Duration: 3 Days
Language: English/Cantonese/Putonghua

額外資訊

工作家庭	Process, Service
角色	service manager, support managers
工作坊類別	敏捷服務管理

About ITIL Service (Version 5)

ITIL® Service (Version 5) is intended to provide candidates with the guidance needed to achieve excellence in digital service management, in alignment with the ITIL guidance. Furthermore, it provides practical direction to help candidates align people, processes, and technology, to manage services across the full lifecycle, ensuring resilience, responsiveness, and customer satisfaction.

The ITIL Service (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the syllabus below, to be awarded the ITIL Service (Version 5) qualification. ITIL Foundation (Version 5) is a prerequisite for all the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.

工作坊描述

ITIL Service (Version 5) equips you with the expertise to deliver resilient, high-performing digital services across the full lifecycle. It provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement, ensuring consistent performance, resilience, and measurable customer outcomes.

觀眾

Service Managers & Support Managers: Leaders overseeing everyday service operations and stability.

Incident Specialists & Process Owners: Practitioners managing specific service workflows and support tasks.

IT Operations Professionals & Analysts: Staff focused on delivery, performance, and maintenance.

Product Owners & IT Project Managers: Leaders aligning cross-functional value streams.

Learning Outlines

Concept	Description
Digital products and services computer based	Understand the key concepts of digital product and service management and how they support value and performance from a service perspective.
Service value co‑creation skill-icon	Explore how services enable the co‑creation of value with customers, partners, and stakeholders across the lifecycle.
Experience‑led service quality skill-icon	Learn how to apply human‑centred, experience‑led design to improve the perception and quality of services.
Resilient and adaptable services skill-icon	Discover how to develop resilient, sustainable, and adaptable services to respond effectively to change.
Strategy and service alignment skill-icon	Gain a clear understanding of how services connect strategic intent with consistent performance and value creation.
Stakeholder‑aligned services skill-icon	Explore how services align with real stakeholder needs to ensure relevance, clarity, and deliver measurable outcomes.
Continual improvement skill-icon	Examine how to use continual improvement and evidence‑based decisions to increase value and reduce waste.
Service governance and innovation skill-icon	Learn how practical governance supports compliance, risk management, and responsible innovation.
AI‑enabled service delivery skill-icon	Understand how AI and automation enhance service capability while maintaining trust and accountability.

先決條件

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.

考試詳情

40 Questions
Multiple Choice
90 Minutes
Open book
Minimum required score to pass: 70%

專業發展單位 (PDU)

Attendees may be eligible to apply for 8 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

包括什麼？

認證考試憑證/紙本考試（第一次嘗試）
數位核心指南（電子書）
- 在考試結束很久之後，這本電子書對於考生的日常工作來說仍是寶貴的資源。購買考試後，它即可在考生的 PeopleCert 帳戶中使用，並包含註釋、突出顯示等多種功能。
官方培訓材料學習套件
- 從 2023 年 5 月 23 日起，您的考試優惠券還將包含 PeopleCert 官方培訓材料中的學習者套件。該套件旨在支援您為準備考試而進行的培訓。該套件包括學習手冊和快速參考指南，旨在加強您的學習，並旨在成為有價值的複習輔助工具。

PeopleCert Certifications Renewal

All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus 會員資格 to discover how to maintain your active status, or choose from the three renewal paths below:

Become a PeopleCert Plus Member
Log 20 CPD points per year for three consecutive years through your daily professional tasks.
Take Another Certification
Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates.
Retake the Same Exam
Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.

Navigating the Evolution of ITIL® (Version 5)

With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices.

To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.

About ITIL® (Version 5)

ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.

主要事實

ITIL® (Version 5) Qualification Scheme

Key Innovations in New ITIL

The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency.

Modern, Integrated, and Comprehensive
ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments.

AI‑Native and Practical by Design
ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve.

End‑to‑End Lifecycle for Digital Products and Services
Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value.

Stay Ahead with PeopleCert Plus Membership

With a PeopleCert Plus 年度會員資格, you unlock all-in-one access to exclusive ITIL®, PRINCE2®, and 開發營運 resources designed to sharpen your skills, accelerate your career, and keep your hard-earned qualifications active.

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