轉到基於角色的學習軌道

ITIL Product (Version 5)

Duration: 3 Days
Language: English/Cantonese/Putonghua

額外資訊

工作家庭	Process, Service
角色	Digital Product Managers, Product Managers, Product Owner
工作坊類別	敏捷服務管理

About ITIL Product (Version 5)

ITIL® Product (Version 5) is intended to provide candidates with the guidance needed to innovate and co-create value through digital products, in alignment with the ITIL guidance. Furthermore, it provides practical direction to help candidates align people, processes, and technology, to navigate the complexities of the product lifecycle and ensure that products deliver measurable value aligned with business goals.

The ITIL Product (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the syllabus below, to be awarded the ITIL Product (Version 5) qualification. ITIL Foundation (Version 5) is a prerequisite for all the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.

工作坊描述

ITIL Product (Version 5) enables you to manage digital products as integrated value streams, aligning product capabilities, services, and business outcomes across their full lifecycle. Leverage this valuable practical guidance to excel in complex, AI-driven environments and advance your career.

觀眾

Product Management: Product Managers, Digital Product Managers, and Product Owners.

Leadership & Strategy: Head of Product Development, Portfolio Managers, and Chief Digital Officers.

Learning Outlines

Concept	Description
Digital Product and Service Integration	Gain a clear understanding of how digital products provide capabilities and digital services enable value realization. Explore how to effectively manage both as a single and unified system.
Value Stream Integration and Flow Optimization	Learn how to identify, map, and improve product value streams to optimize flow, reduce waste, and achieve measurable outcomes.
Strategic Discovery and Product Direction	Find out how to align product roadmaps with organizational strategy through structured discovery, prioritization, and evidence-based decision-making.
Human-Centred Product Design	Discover how to apply design thinking and human-centred design principles to create user-centered, scalable, resilient, usable, and sustainable digital products.
Resource and Supplier Orchestration	Learn to make informed acquisition decisions across technology, talent, and suppliers to ensure scalability and long-term resilience.
Build and Quality Engineering Integration	Explore how to integrate design into build activities with automation, testing, governance, and technical debt management.
Controlled Transition and Deployment	Analyze how to execute structured, risk-aware product transitions with operational readiness and observability embedded from day one.
Reliable and Observable Operations	Discover how to apply Site Reliability Engineering (SRE) principles, observability, capacity and continuity planning, monitoring, performance management, and automation to ensure reliability, availability, and resilience.
AI-enabled ways of working	Integrate AI-enabled ways of working and practices into product development and support.

先決條件

Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.

考試詳情

40 Questions
Multiple Choice
90 Minutes
Open book
Minimum required score to pass: 70%

專業發展單位 (PDU)

Attendees may be eligible to apply for 8 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

包括什麼？

認證考試憑證/紙本考試（第一次嘗試）
數位核心指南（電子書）
- 在考試結束很久之後，這本電子書對於考生的日常工作來說仍是寶貴的資源。購買考試後，它即可在考生的 PeopleCert 帳戶中使用，並包含註釋、突出顯示等多種功能。
官方培訓材料學習套件
- 從 2023 年 5 月 23 日起，您的考試優惠券還將包含 PeopleCert 官方培訓材料中的學習者套件。該套件旨在支援您為準備考試而進行的培訓。該套件包括學習手冊和快速參考指南，旨在加強您的學習，並旨在成為有價值的複習輔助工具。

PeopleCert Certifications Renewal

All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus 會員資格 to discover how to maintain your active status, or choose from the three renewal paths below:

Become a PeopleCert Plus Member
Log 20 CPD points per year for three consecutive years through your daily professional tasks.
Take Another Certification
Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates.
Retake the Same Exam
Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.

Navigating the Evolution of ITIL® (Version 5)

With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices.

To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.

About ITIL® (Version 5)

ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.

主要事實

ITIL® (Version 5) Qualification Scheme

Key Innovations in New ITIL

The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency.

Modern, Integrated, and Comprehensive
ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments.

AI‑Native and Practical by Design
ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve.

End‑to‑End Lifecycle for Digital Products and Services
Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value.

Stay Ahead with PeopleCert Plus Membership

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