ITIL Experience (Version 5)
Duration: 3 Days
Format: Virtual Live / In-Person Instructor-Led Training
Languages: English / Putonghua / Cantonese
Includes: Training, Certification Exam (1st Attempt), Official Training Materials, and eBooks
額外資訊
| 工作家庭 | Design, Product, Service |
|---|---|
| 角色 | Product Managers, Service Designers, Product Manager, Product Owner |
| 能力水平 | Advanced |
| 工作坊類別 | IT Governance & Service Management |
ITIL Experience (Version 5) Overview
ITIL Experience (Version 5) equips professionals to integrate human-centered principles and AI-aware design into digital product management, ensuring user trust, perception, and measurable value remain unified and high-performing throughout the entire lifecycle.
Topics Covered in ITIL Experience (Version 5)
- Module 1: ITIL Foundation Recap and Experience Overview
- Module 2: Experience Stakeholders and Tensions
- Module 3: Experience and the ITIL Four Dimensions
- Module 4: Experience in the ITIL Product and Service Lifecycle
- Module 5: Capturing Experience: Evidence, Signals, and Quality
- Module 6: Service Journeys: Relationships, Agreements, and Stakeholder Journeys
- Module 7: Continual Experience Improvement
- Module 8: AI, Experience, and Governance
- Module 9: ITIL and Other Frameworks
ITIL Experience (Version 5) Learning Objectives
- Create superior experiences and manage them holistically across their lifecycle
- Turn knowledge into practical action to address experience in all relationships and journeys
- Provide AI-native experiences while remaining human-centric
- Enhance experience approaches with digital and AI capabilities responsibly and effectively
ITIL Experience (Version 5) Prerequisites
- Any ITIL 4 certification or ITIL Foundation (Version 5) 或者 ITIL Foundation Bridge (Version 5)
- Training through an Accredited Training Organization or ITIL Official eLearning
ITIL Experience (Version 5) Examination Details
- 40 questions
- 90 minutes
- Pass score 70%
- 考試形式：多項選擇
- 考試地點：隨時隨地通過 PeopleCert 線上監考/紙本考試
- Open book exam
Exam results will not be released without proof of completion.
What's Included in ITIL Experience (Version 5)?
- Certification Exam (1st Attempt): Voucher / Paper-based
- Official eBooks: Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go-to reference in your work, further studies or professional development.
- Learning Resource Kit: The Official Training Materials for ITIL Experience (Version 5). The kit includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.
- Digital Certificate/Digital Badge: Awarded upon successfully passing the exam as the official proof of your achievement
PeopleCert Certifications Renewal
All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus 會員資格 to discover how to maintain your active status, or choose from the three renewal paths below:
- Become a PeopleCert Plus Member
Log 20 CPD points per year for three consecutive years through your daily professional tasks. - Take Another Certification
Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates. - Retake the Same Exam
Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.
Navigating the Evolution of ITIL® (Version 5)
With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices.
To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.
About ITIL® (Version 5)
ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.
主要事實
ITIL® (Version 5) Qualification Scheme
Key Innovations in New ITIL
The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency.
Modern, Integrated, and Comprehensive
ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments.
AI‑Native and Practical by Design
ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve.
End‑to‑End Lifecycle for Digital Products and Services
Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value.
Copyright©2026 ITIL, PeopleCert. Reproduced under license from PeopleCert. All rights reserved.
Stay Ahead with PeopleCert Plus Membership
With a PeopleCert Plus 年度會員資格, you unlock all-in-one access to exclusive ITIL®, PRINCE2®, and 開發營運 resources designed to sharpen your skills, accelerate your career, and keep your hard-earned qualifications active.
- Maintain Your Status: Easily log CPD points to keep all your ITIL®, PRINCE2®, and DevOps certifications active
- Guaranteed Second Chance: Every membership includes a Free Mock Exam* + Take2 Re-sit Exam
- 130+ Official Toolkits: Access 90+ PRINCE2® project templates and 40+ ITIL® ITSM templates
- PeopleCert Library: Explore 150+ Official Books, Playbooks, and all 34 updated ITIL® 4 Practice Guides
- Expert Insights: Accelerate your growth with exclusive webinars, online courses, and masterclasses
- Global Recognition: Showcase your achievements with official Digital Badges and unlock member rewards
*Mock exams are subject to availability by PeopleCert. Please check with PeopleCert 或者 reach out to us if your specific certification exam includes a mock exam before purchasing your membership.
Take2: A Second Chance at Exam Success
Enjoy total peace of mind on exam day. PeopleCert Take2 Re-sit Exam secures you a second chance to pass your examination and earn your certification at a fraction of the cost.
Agilizing Limited — ITIL® Accredited Training Organization
As an ITIL® ATO, every workshop we deliver is rigorously vetted and approved by global accreditation bodies to guarantee absolute alignment with industry standards. We combine this benchmark quality with competitive pricing for an unmatched learning experience.
Agilizing ITIL Experience (Version 5) Workshop Schedule
Have a specific schedule in mind? 聯絡我們 with your preferred timing so we can better accommodate you.
Tailored Corporate Training options are also available.
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