轉到基於角色的學習軌道

ITIL AI Governance (version 5)

Duration: 2 Days
Language: English/Cantonese/Putonghua

額外資訊

工作家庭	Process, Service
角色	AI Adoption Leads, AI Delivery Leads, AI Governance Leads, Implementation Leads
能力水平	基礎
工作坊類別	敏捷服務管理

About ITIL AI Governance (Version 5)

ITIL® (Version 5) AI Governance Training introduces structured approaches for managing Artificial Intelligence within IT service management environments. The training explores governance models, regulatory considerations, and ethical frameworks that help organisations implement AI technologies responsibly.

Delegates learn how AI governance supports risk management, strengthens transparency in AI-enabled systems, and ensures that AI technologies align with organisational strategies and service management objectives.

工作坊描述

With ITIL® (Version 5) AI Governance Training Course, professionals learn how to govern Artificial Intelligence (AI) responsibly in modern IT service environments. The course explains how to manage AI risks, ensure ethical adoption, and align AI-enabled services with ITIL Service Management practices for transparency and compliance.

觀眾

Leadership & Management: AI Governance Leads, AI Adoption Leads, AI Delivery Leads, Product Managers, Service Managers, and Project/Programme Managers.

Transformation & Operations: Transformation Leads, Implementation Leads, Operations Managers, Service Designers, and Digital Specialists.

Risk & Compliance: Corporate governance professionals, security managers, and compliance officers working with automated or AI-enabled systems.

Learning Outcomes

How Artificial Intelligence can be governed within IT service management environments
Approaches to managing AI-related risks and ethical considerations
The role of governance frameworks in responsible AI adoption
How regulatory and compliance requirements influence AI-enabled services
Ways to align AI technologies with ITIL® service management practices and organisational objectives

先決條件

There are no formal prerequisites for this ITIL® (Version 5) AI Governance Training Course. However, participants may benefit from having a basic understanding of IT service management concepts or familiarity with ITIL® practices.

考試詳情

40 Questions
Multiple Choice
90 Minutes
Open book
Minimum required score to pass: 70%

專業發展單位 (PDU)

Attendees may be eligible to apply for 8 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.

包括什麼？

認證考試憑證/紙本考試（第一次嘗試）
數位核心指南（電子書）
- 在考試結束很久之後，這本電子書對於考生的日常工作來說仍是寶貴的資源。購買考試後，它即可在考生的 PeopleCert 帳戶中使用，並包含註釋、突出顯示等多種功能。
官方培訓材料學習套件
- 從 2023 年 5 月 23 日起，您的考試優惠券還將包含 PeopleCert 官方培訓材料中的學習者套件。該套件旨在支援您為準備考試而進行的培訓。該套件包括學習手冊和快速參考指南，旨在加強您的學習，並旨在成為有價值的複習輔助工具。

PeopleCert Certifications Renewal

All PeopleCert Global Best Practice certifications require renewal every 3 years. Explore PeopleCert Plus 會員資格 to discover how to maintain your active status, or choose from the three renewal paths below:

Become a PeopleCert Plus Member
Log 20 CPD points per year for three consecutive years through your daily professional tasks.
Take Another Certification
Pass any exam within the same Product Suite before your deadline to automatically renew your existing certificates.
Retake the Same Exam
Re-sit and pass your current exam before the expiry date to reset your 3-year cycle.

Navigating the Evolution of ITIL® (Version 5)

With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices.

To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.

About ITIL® (Version 5)

ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.

主要事實

ITIL® (Version 5) Qualification Scheme

Key Innovations in New ITIL

The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency.

Modern, Integrated, and Comprehensive
ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments.

AI‑Native and Practical by Design
ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve.

End‑to‑End Lifecycle for Digital Products and Services
Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value.

Stay Ahead with PeopleCert Plus Membership

With a PeopleCert Plus 年度會員資格, you unlock all-in-one access to exclusive ITIL®, PRINCE2®, and 開發營運 resources designed to sharpen your skills, accelerate your career, and keep your hard-earned qualifications active.

Maintain Your Status: Easily log CPD points to keep all your ITIL®, PRINCE2®, and DevOps certifications active
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Agilizing Limited — ITIL® Accredited Training Organization

As an ITIL® ATO, every workshop we deliver is rigorously vetted and approved by global accreditation bodies to guarantee absolute alignment with industry standards. We combine this benchmark quality with competitive pricing for an unmatched learning experience.