Flow Manager
Flow Manager by Kanban University
Remote Live Instructor-Led Interactive Certification Training
Duration: 2 Days
Languages: English / Putonghua / Cantonese
Additional Information
| Job family | Business, Product, Process, Project, DevOps SRE |
|---|---|
| Roles | HR People Ops, Marketer, Product Manager, Product Owner, Business Analyst, Team Manager/Leader, Mutli-Team Agile Coach, Scrum Master /Team Agile Coach, Project Manager, Program Manager, Portfolio Manager, Architect, Developer/Tester, Service Mgr/Sys Admin |
| Competence Level | Foundation |
| Workshop Category | Business Agility |
Workshop Description
The Flow Manager course is focused on teaching the essentials of managing and improving the flow of customer-valued work. This course provides practical skills for tracking and enhancing delivery, ensuring faster and more predictable customer outcomes. By learning to identify customer requests, track work in progress, and measure flow efficiency, Flow Managers become the backbone of agile delivery—keeping work moving and helping teams prioritize “finishing” over “starting.”
This course also introduces foundational flow metrics, such as time-to-delivery, which are critical to aligning team efforts with customer needs. Designed to fill a gap often seen in team-level agility, Flow Manager training empowers Agile professionals to manage delivery beyond a single team and make a meaningful impact on overall business performance.
What Will You Do Differently Next Monday?
Start tracking and reporting on customer-valued work to understand flow efficiency.
Implement techniques to prioritize finishing work over starting new tasks.
Use key metrics to reduce bottlenecks and improve time-to-delivery.
Apply skills for managing and coaching end-to-end flow, making your delivery faster and more predictable.
Audience
This course is ideal for Agile professionals, team leads, and managers who want to move beyond team-level agility to improve end-to-end flow. If you are in a role where faster, more reliable delivery is key to success, or if you’re looking to build your career towards larger-scale Agile roles, the Flow Manager course provides a critical foundation. It’s also highly valuable for those who need to understand how to measure and optimize delivery flow in alignment with customer expectations.
Topics Covered
- Understand Flow Management Principles
- Improve Service Delivery
- Promote Collaboration across teams
- Analyze Workflow Effectiveness
- Enable predictability and scaling
- Preparation for Flow Manager responsibilities..
Learning Objectives
- Understand Flow Management Principles
- Grasp the core principles of managing and optimizing flow in a Kanban system
- Learn how flow management supports effective service delivery and continuous improvement
- Analyze Workflow Effectiveness
- Identify constraints and inefficiencies in workflows
- Apply metrics like lead time, cycle time, and throughput to assess system performance
- Improve Service Delivery
- Design policies to manage work in progress (WIP) effectively
- Establish feedback loops to promote learning and adaptability
- Enable Predictability and Scalability
- Use probabilistic forecasting techniques to make data-driven commitments
- Create scalable workflows that align with organizational goals
- Promote Collaboration Across Teams
- Foster shared understanding of objectives and workflows among teams
- Implement effective visualizations and reporting tools to enhance team communication
- Drive Evolutionary Change
- Develop and refine improvement initiatives based on flow metrics
- Use flow management practices to support agile transformations
- Prepare for Flow Manager Responsibilities
- Gain confidence in taking on the role of a Flow Manager within your organization
- Understand how to mentor teams in applying flow management techniques
Prerequisites
No prerequisites required.
Professional Development Units (PDUs)
Professional Development Units (PDUs)
- Attendees may be eligible to apply for 14 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP®, PgMP®, and PMI-ACP® certifications.
Certification
Flow Manager Credential from Kanban University.
Our Workshop Schedule
For us to inspect and adapt, please feel free to let us know if you have any particular needs and suggestions on workshop schedule and timing, thanks!
You can also contact us for Corporate Trainings.
Agilizing Enablement Proof
We are Kanban University Certified Kanban Training Organization
Kanban University which was founded in 2010 by David J Anderson and a group of trusted Kanban enthusiasts, some of whom are still Accredited Kanban Consultants and Trainers today, is the proud “Home” of the Kanban Method! Over the last decade we have grown into an amazing Kanban community that has evolved to over 80 Accredited Kanban Consultants and 340+ Accredited Kanban Trainers who coach and or/teach organizations, teams, and students the Kanban Method globally. To date, over 90,000 students have been certified in the Kanban Method through Kanban University!
The Kanban Method as taught in the Kanban University curriculum is based on Kanban: Successful Evolutionary Change for Your Technology Business, by David J Anderson. With the motivation to manage and improve professional service businesses as well as providing humane change method, the roots of the method are found in Lean Manufacturing. However, Kanban is meant to be used to manage knowledge work resulting in intangible and virtual goods and services.
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