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Scrum, Team, Product, Scaled Agile, Innovation

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TRAINER BIO

Fenwick Tang

Fenwick  is a SAFe Program Consultant (SPC), Tech-Savvy Certified Agile Coach and a Facilitator.


Professional Experiences

Aug 2019 - present

Agilizing,  Senior Agile Coach 

- Responsible to manage scrum teams using SAFe framework with different experts including BAs, Architectures, .NET/JAVA developers, technical writers


Nov 2018 - Aug 2019

The Hong Kong Jockey Club, Scrum Master

-  Responsible to manage a scrum team using SAFe framework with different experts including BAs, Architectures, .NET/JAVA developers, technical writers
- Define and execute new operation process for the team to facilitate team discussion and efficiency
- Manage JIRA for team activity tracking and progress reporting
- Manage Confluence pages for facilitating team knowledge sharing 


Jan 2018 - Sep 2018

Collinson, Senior Manager (Software Development), Information Technology

 - Directs and manages local and offshore development teams (over 15 team members) to deliver CRM and Marketing Automation Tool (Omni Channels) productized solutions
- Experts in technical solution and product design
- Acts as Scrum Master and Product owner for a customer engagement product
- Works closely with clients for system implementation and integration 


Skills, Knowledge, and Tools
CRM, Web Technology, Omni Channel Engagement, Marketing Automation Tool, Team Management, Offshore Management, Vendor Management, Product Management, Agile, Scrum Master, Product Owner, Microsoft .NET MVC (C# and VB), LINQ, web API, ColdFusion, MS SQL, Sitecore, JIRA, Git, SVN  


July 2015 - Jan 2018

Information Technology Manager

- Responsible for directing and managing local and offshore development teams to deliver CRM and Marketing Automation Tool (Omni Channels) productized solutions, experts in technical solution and product design, acts as scrum master and works with Product owner and the team to facilitate product development.


Apr 2008 – Jul 2015

Project Manager, Information Technology

- Responsible for designing and developing marketing customer database applications for variety industries, and suggesting technical solution for helping marketing campaigns and activities. Project Management is also the key responsibility of the daily tasks.
>Programming Language: Adobe Coldfusion, VB6, Microsoft .Net (VB and C#), Microsoft SQL


Jun 2007 – Apr 2008

OOCL, Assistant Technical Analyst

- Responsible for developing an Equipment Inventory System, and providing System Support of an enterprise-scale application
>Programming Language: Microsoft .Net (C#)


Jun 2006 – Dec 2006

City University of Hong Kong, Student Helper of Research Project

- Responsible for helping a professor about his research project related to System Analysis and Design using UML (one of approaches of system analysis and design), and drafting suggested answers of tutorial’s case studies


Jun 2004 – Jul 2004

3, Customer Service Representative (Call Centre)

- Responsible for handling customers’ phone in enquiries and complains, and cold calling to potential customers


Sep 2002-Dec2002

Kwun Tong Kung Lok Government Secondary School, I.T. Technical Support Assistant

- Responsible for assisting teaching staffs to prepare electronic teaching materials and administrate Multi-media Learning Center (MMLC) such as performing regular checking, reporting damages and preparing user instruction.


Education:

City University of Hong Kong

Master of Science

Bachelor of Business Administration













 

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