ITIL® (Version 5)

Navigating the Evolution of ITIL® (Version 5)

With the launch of ITIL (Version 5), the ITIL 4 framework will enter a transition period and is expected to be retired following a one-year parallel run. We strongly recommend transitioning to ITIL (Version 5) to stay ahead of the curve with the latest best practices.

To support you through this shift, we will continue providing information for both versions on our website. If you are unsure which version best fits your current career goals or need help planning your certification path, get in touch with our team today and let us help you navigate your next step.

About ITIL® (Version 5)

ITIL (Version 5) introduces major evolutions that make the framework more practical, flexible, and relevant for everyone working with digital products and services, across roles, teams, and organizations of all sizes.

Key Facts

ITIL® (Version 5) Qualification Scheme

Key Innovations in New ITIL

The new ITIL evolves to match today’s AI‑driven, fast‑changing environment. It provides practical, role‑relevant guidance in digital product and service management that helps professionals and organizations deliver measurable value with consistency.

Modern, Integrated, and Comprehensive
ITIL (Version 5) provides guidance that works across the entire organization, from leadership and strategy to day‑to‑day operations. It helps teams collaborate more effectively, align priorities, and create value consistently in both stable and rapidly changing environments.

AI‑Native and Practical by Design
ITIL (Version 5) supports professionals working in AI‑enabled contexts. It provides clear, practical guidance for adapting ways of working, making informed decisions, and responding to change as technology, business needs, and customer expectations evolve.

End‑to‑End Lifecycle for Digital Products and Services
Digital experience is a core focus in ITIL (Version 5). The framework helps teams design, deliver, and improve digital products and services with greater visibility, stronger collaboration, and a clearer understanding of how different stakeholders experience value.

Stay Ahead with PeopleCert Plus Membership

With a PeopleCert Plus Annual Membership, you unlock all-in-one access to exclusive ITIL®, PRINCE2®, and DevOps resources designed to sharpen your skills, accelerate your career, and keep your hard-earned qualifications active.

Maintain Your Status: Easily log CPD points to keep all your ITIL®, PRINCE2®, and DevOps certifications active
Guaranteed Second Chance: Every membership includes a Free Mock Exam* + Take2 Re-sit Exam
130+ Official Toolkits: Access 90+ PRINCE2® project templates and 40+ ITIL® ITSM templates
PeopleCert Library: Explore 150+ Official Books, Playbooks, and all 34 updated ITIL® 4 Practice Guides
Expert Insights: Accelerate your growth with exclusive webinars, online courses, and masterclasses
Global Recognition: Showcase your achievements with official Digital Badges and unlock member rewards

*Mock exams are subject to availability by PeopleCert. Please check with PeopleCert or reach out to us if your specific certification exam includes a mock exam before purchasing your membership.

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Agilizing Limited — ITIL® Accredited Training Organization

As an ITIL® ATO, every workshop we deliver is rigorously vetted and approved by global accreditation bodies to guarantee absolute alignment with industry standards. We combine this benchmark quality with competitive pricing for an unmatched learning experience.