A new version of ITIL®, known as ITIL®4, has started to be released since February2019. This updated version includes new techniques that can be used by IT professionals to further improve efficiency and align ITIL® with other methods like Agile, DevOps and Lean.
ITIL® was one of the first attempt to put together best practices in information technology. It was compiled using various sources of best practices from different vendors. This allowed ITIL® to develop in to a systematic framework to IT service management.
Benefits of using ITIL®
Suitable for all IT professionals and those working in IT service management.
No pre-requisite required.
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