ITIL® 4 Foundation combines existing ways of working and Agile ways of working, providing you the necessary Agile Service Management emerging practices while applying the ITIL® Framework. ITIL® 4 best practice modules help to optimize digital technologies to co-create value with consumers, drive business strategy and embrace digital transformation.
Learning new skills from ITIL® 4 will help you achieve better alignment between IT (Development and Operation) and the business, improve service delivery and customer satisfaction, achieve greater visibility of IT costs and assets, and better management of business risk and service disruption.
This 2-days workshop also covers the key concepts of ITIL® 4, guiding principles, service value system, 15 practices and how to apply them in real life. In addition, you will understand how some of the key concepts in Agile, DevOps and Lean can be applied within the ITIL® framework, allowing you to create value with customers and other stakeholders in products and services.
The ITIL® 4 Foundation Certification is the most current certification you can get and is a great addition to your knowledge base. If you want to continue your studies and gain additional knowledge and processes in order to achieve the status of ITIL® 4 Managing Professional, ITIL® 4 Strategic Leader, ITIL® 4 Practice Manager or even ITIL® 4 Master you will need to pass the ITIL® 4 Foundation exam, which is a prerequisite for progressing to a higher level of study.
So, why not learn ITIL® 4 and apply its methods and principles in your organization?
Remote with live instructor-led interactive training.
Training, eBook, Official Training Materials and Certification Exam price are included. Group discounts available.
For details, please refer to https://agilizing.com/workshop/itil4-foundation/
December 2 – December 3, 2023 from 9:00 am to 5:00pm GMT (+8).
Total training hours: 14 hours.